Looking for a job

Sena Turan

@senaturan

Client experience professional at Blueground who streamlined tenant onboarding and helped set up a 24/7 virtual support system.

Japan

Message

What I'm looking for

I'm ready to relocate to Dublin.

At Blueground, I managed client relationships by resolving tenant service requests, communicating proactively, and documenting cases in CRM tools. I also analyzed client feedback to surface insights on retention.

I streamlined tenant onboarding with task automation tools and digitized paperwork to improve first impressions and the client journey. I also led a cross-departmental initiative to set up a 24/7 virtual support system.

At Sony (PlayStation), I managed e-CRM activities across Sony Interactive Entertainment Europe, America and Asia. I ran campaigns from briefing to broadcast across email, mobile push, console and in-app messages, then tracked performance in campaign reports.

At Trendyol, I analyzed Seller NPS processes and used Hotjar and Qualaroo to understand seller needs and priorities. I have a Bachelor of Science in Management Engineering from Istanbul Technical University and am ready to relocate to Dublin.

Experience

Work history, roles, and key accomplishments

Client Experience Coordinator

Blueground

Jun 2022 - May 2024 (1 year 11 months)

Managed client relationships by resolving service requests and documenting cases in CRM tools. Analyzed client feedback to surface retention insights and streamlined onboarding with automation.

CRM Data Analysis Customer Relationship Management Task Automation Onboarding Customer Feedback Analysis

Associate Communication Specialist

Sony (PlayStation)

Nov 2021 - Jun 2022 (7 months)

Managed e-CRM activities for PlayStation across Europe, America, and Asia. Ran end-to-end campaigns and produced performance reports.

ECRM Campaign Management Email Marketing Push Notifications Reporting Data Analysis

Digital Marketing Team Member

People

Jun 2021 - Nov 2021 (5 months)

Optimized Meta ads for large companies and ran A/B tests on ad variants to scale better-performing versions.

Meta Ads A B Testing Digital Marketing Ad Optimization

Seller Engagement Long-Term Intern

Trendyol

Sep 2020 - Jun 2021 (9 months)

Analyzed Seller NPS processes and coordinated teams. Used Hotjar and Qualaroo for seller app optimization and supported HTML and Salesforce projects.

NPS Analysis Hotjar Qualaroo HTML Salesforce Seller Engagement

PEP Long-Term Intern

Mercedes-Benz

Jul 2019 - Jun 2020 (11 months)

Supported Talent Acquisition and Employer Branding processes.

Talent Acquisition Employer Branding

Education

Degrees, certifications, and relevant coursework

Istanbul Technical University

Bachelor of Science, Management Engineering

Bachelor of Science in Management Engineering with focus areas in User Experience, E-Commerce, Managerial Information Systems, and Project Management.