Selvina Martins
@selvinamartins
Senior HR Operations professional specializing in end-to-end onboarding, pre-payroll, and SLA-driven employee lifecycle service.
IndiaWhat I'm looking for
I’m a results-driven HR Operations professional with 7+ years of progressive experience leading end-to-end employee lifecycle management, high-volume onboarding/offboarding operations, and HR service delivery across multicultural, fast-paced environments in BPO, logistics, and hospitality. I’ve independently managed onboarding and offboarding workflows for large, diverse workforces—delivering 100% SLA compliance, 100% payroll accuracy, and a zero non-compliance record across internal and external audits over multiple years. I partner closely with Payroll, Recruitment, compliance, and business stakeholders to ensure seamless employee transitions, using SOP governance, HR analytics, and CSAT-focused service delivery to drive continuous improvement.
My operational edge comes from technology-led process transformation: I’ve implemented and optimized HRMS tools such as Spine HRMS and Perfect HRMS, including configuration, data migration, and stakeholder/user onboarding—driving a 40% workflow efficiency improvement. At Accenture, I maintained complete HRIS data integrity and audit-ready documentation, resolved 95%+ employee and manager HR queries within SLA via Zendesk, and generated headcount, attrition, lifecycle, and payroll variance reports for data-driven workforce planning. I’m now seeking to leverage this operational HR depth to lead a high-performing onboarding function and deliver world-class employee experiences across a globally diverse team.
Experience
Work history, roles, and key accomplishments
Managed end-to-end employee lifecycle (onboarding, offboarding, pre-payroll) for a UK retail client across multiple sites in a high-volume BPO environment. Achieved 100% SLA compliance, 100% pre-payroll processing accuracy, maintained HRIS data integrity with zero audit non-compliance findings over 4 years, and resolved 95%+ HR queries within SLA using Zendesk.
HR Executive - Operations
GRT Global Logistics Pvt Ltd
May 2021 - Mar 2022 (10 months)
Sole HR resource for 100+ employees, handling recruitment, onboarding, payroll, statutory compliance, and employee engagement across the full employee lifecycle. Implemented Spine HRMS from scratch, improving workflow efficiency by 40% and payroll/reporting timelines, while maintaining 100% payroll accuracy and on-time statutory compliance and returns.
HR Executive - Generalist
The Mirador Hotel
Oct 2018 - May 2021 (2 years 7 months)
Led HR operations for a 146-member multicultural hotel workforce across multiple departments and nationalities, including onboarding, lifecycle management, and compliance during COVID-19. Implemented Perfect HRMS, eliminating payroll errors and improving onboarding data accuracy, while independently running the HR function during HR Manager absence and delivering improved 30-day new-joiner satisfa
Education
Degrees, certifications, and relevant coursework
Prin. L.N. Welingkar Institute of Management Studies
Post Graduate Diploma, Human Resource Management
Completed a Post Graduate Diploma in Human Resource Management in March 2022.
HR Certification Body
Certified Diploma, Human Resource Generalist
Completed a Certified Diploma in Human Resource Generalist in August 2018.
University of Mumbai
Bachelor of Arts, Sociology
Completed a Bachelor of Arts in Sociology in March 2018.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Social media
Job categories
Skills
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