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Selina Prendergast

@selinaprendergast

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Experienced recruitment and customer-focused leader with strong coaching and operations background.

Spain

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What I'm looking for

I seek a people-focused role where I can lead and develop teams, drive recruitment and business growth, and improve client service and operational results.

I am a results-driven recruitment and operations professional with over six years’ experience in senior-level recruitment and extensive background in customer-facing management roles.

I have led teams, driven business development, and delivered measurable improvements such as increasing branch occupancy and meeting P&L targets while managing recruiting projects and assessment days.

My background includes branch and team leadership in recruitment agencies, business management of a large self-storage facility, and years of customer service and management experience at a major bank.

I bring strong communication, coaching, training, and people-management skills, a consultative approach to clients and candidates, and a commitment to service excellence and continuous improvement.

Experience

Work history, roles, and key accomplishments

Current

Private English Tutor

Current

Self-Employed

Jan 2023 - Present (3 years 1 month)

Provided private English tutoring to students of varying ages and levels, focusing on exam preparation and personalised language development. Delivered tailored lesson plans that improved student outcomes.

One To One Tutoring Lesson Customization Communication Lesson planning

TEFL English Teacher

Fun English Academy

Jan 2016 - Jan 2023 (7 years)

Taught English to children and adults, preparing students for Starters, Movers, Flyers, A2 and B1 exams and delivering classroom and private tutoring services. Designed lesson plans and assessed progress to improve language proficiency.

Lesson planning Exam Preparation Classroom Management One To One Tutoring Assessments Communication

Business Manager

Easistore Self Storage

Feb 2014 - May 2015 (1 year 3 months)

Oversaw day-to-day operations of a 48,000 sq ft self-storage facility, managing a team of 4 office staff and 3 contractors; improved branch occupancy by 10% during a 14-month period. Implemented pricing, staff training, and customer service initiatives to increase revenue and operational efficiency.

Operations Management Team Leadership Customer Service Pricing Analysis Staff Training Facilities Management Sales Forecasting

Branch Manager

Select Appointments

Nov 2012 - Feb 2014 (1 year 3 months)

Managed branch operations, led a team of consultants and support staff, owned P&L responsibilities and secured key client contracts through business development and tendering. Drove recruitment projects, training programs, and client relationship management to grow revenue and maintain service quality.

Recruitment Management Business Development Client Relations Tender Writing Performance Management Market Analysis

Team Leader

Select Appointments

Sep 2010 - Nov 2012 (2 years 2 months)

Led a recruitment team to achieve individual and team targets through coaching, training and process oversight; acted as primary contact for key clients and ran assessment days and candidate attraction initiatives. Improved team performance and placement outcomes.

Team Leadership Recruitment Coaching Client Management Candidate Sourcing

Senior Recruitment Consultant

Select Appointments

Jul 2008 - Sep 2010 (2 years 2 months)

Managed full recruitment lifecycle for temporary and permanent roles, conducted interviews and business development to meet individual revenue targets and KPIs. Built client and candidate relationships and represented the company at job fairs and networking events.

Client Acquisition Interviewing KPIs Networking Job Advertising Payroll Processing

Deputy Branch Manager

NatWest

Jul 2006 - Jul 2007 (1 year)

Deputised for branch manager overseeing a team of 16, conducted appraisals and internal controls, managed staffing, and met sales targets; contributed to branch achieving 130% of target in 2006. Handled customer lending approvals and complex HR matters.

Retail Banking Team Management Internal Controls Staff Training Complaint Handling