Seleshi Shawel
@seleshishawel
Multifamily Resident Manager delivering white-glove luxury operations, maintenance coordination, and resident retention.
United StatesWhat I'm looking for
I’m a results-driven Multifamily Property Management professional with over 15 years of experience leading high-performing residential communities. I’m a Certified Apartment Manager (CAM) known for luxury-grade operations, maintenance coordination, and high-impact resident retention.
In my current Resident Manager role, I direct daily operations for a 52-unit community, prioritizing concierge-level service and seamless maintenance execution. I draft professional correspondence and legal notices to ensure 100% compliance with California housing standards and Fair Housing laws, while using AppFolio for advanced financial reporting and incident tracking.
Earlier, I oversaw a 50-unit complex and met occupancy goals through high-touch leasing strategies. I also modernized operations by implementing digital tracking for service requests, improving response efficiency by (100)%, and I bring additional capability from Oracle SQL (Certified Associate), plus enrollment in Kaplan’s Real Estate Salesperson licensing to deepen my regulatory and real estate expertise.
Experience
Work history, roles, and key accomplishments
Resident Manager
Crystal Property Management
Jun 2021 - Present (5 years 1 month)
Lead daily operations for a 52-unit residential community, delivering concierge-level service and overseeing maintenance execution. Manage administrative compliance, AppFolio-based data management for financial reporting and incident tracking, and complete building audits with move-in/out inspections.
Resident Manager
Agia Properties
Nov 2009 - May 2021 (11 years 6 months)
Oversaw a 50-unit complex and implemented high-touch leasing strategies to meet occupancy goals. Improved operations by digitizing service request tracking, and negotiated contracts while supervising city services for safety and cleanliness standards.
Resident Manager (Part-time)
Task International Group Inc.
Oct 2015 - Feb 2019 (3 years 4 months)
Managed daily operations for a 10-unit building while reporting to a Beverly Hills-based management firm. Administered leases and ensured rent collection and bank deposits accuracy, serving as the primary tenant point of contact for autonomous issue resolution and property stability.
Education
Degrees, certifications, and relevant coursework
National Apartment Association (NAA)
Certified Apartment Manager (CAM), Property Management
Earned the Certified Apartment Manager (CAM) credential from the National Apartment Association (NAA).
Oracle
Oracle Database SQL Certified Associate, Database / SQL
Achieved the Oracle Database SQL Certified Associate certification.
Centennial College
Diploma in Business Administration, Business Administration
Completed a Diploma in Business Administration at Centennial College (Scarborough, Ontario).
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Social media
Job categories
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