Looking for a job

Seif ElGendy

@seifelgendy

QA Engineer at GovAssist testing government and travel services, AI chat, and checkout; I also fixed bugs through merged pull requests.

Egypt

Message

What I'm looking for

I'm open to remote-first work, relocation, and visa sponsorship.

At GovAssist, I test a live government and travel-services platform across intake forms, checkout, staff dashboards, and support channels. I’ve run migration and regression testing, found defects in AI chat and intake logic, and documented issues with reproducible evidence.

I also fixed bugs in three merged pull requests, including mobile and tablet support, report totals, and server-side ticket merging. Before GovAssist, I tested pre-release Ubisoft game builds and reproduced player-reported bugs for Dead by Daylight.

At GoLance, I built and tested custom CRM tools, dashboards, web apps, and an AI app for summarizing PDFs and generating quizzes. I’m a Computer Science and Mathematics graduate who writes clear, reproducible bug reports.

Experience

Work history, roles, and key accomplishments

Current

AI Product Specialist (QA & Testing)

Current

GovAssist

Jan 2026 - Present (9 months)

Closed 25 test and retest tickets covering intake flows, checkout, pricing, staff roles, analytics, support chat, and more. Ran migration and end-to-end regression testing, documented defects, and fixed bugs via pull requests.

QA Regression Testing End To End Testing AI Testing Jira Linear GitHub Pull Requests Arabic Localization Cross device Testing

Current

Game Tester & Player Support Agent

Current

5CA

Nov 2024 - Present (1 year 11 months)

Tested pre-release builds of Ubisoft titles and reproduced player-reported bugs for Dead by Daylight, escalating confirmed defects to developers.

Game Testing Bug Reproduction Defect Reporting QA

L1 Support Agent

GovAssist

Sep 2025 - Dec 2025 (3 months)

Provided first-level support and was promoted within four months.

Software Developer (Freelance)

GoLance

Apr 2025 - Dec 2025 (8 months)

Built and tested custom CRM tools, dashboards, and web apps integrated with clients' CRMs via APIs, plus an AI PDF-summary and quiz app.

CRM Integration APIs Web Development AI PDF Processing Testing

Senior Agent & Quality Auditor

Transcom

Mar 2023 - Apr 2024 (1 year 1 month)

Audited agent interactions against quality standards and updated quality guidelines and training material to match new client requirements.

Quality Assurance Audit Training Material Development

Support Agent → WFM Specialist → SME → Team Leader

Intelcia

Jan 2021 - Feb 2023 (2 years 1 month)

Led 12 agents to better AHT, CSAT, QA and FCR results; built Excel and Google Sheets reporting tools used company-wide.

Team Leadership Workforce Management Excel Google Sheets Reporting AHT CSAT QA FCR

Education

Degrees, certifications, and relevant coursework

Ain Shams University

Bachelor of Science, Computer Science & Mathematics

Activities and societies: Capstone: AI app that summarises lecture PDFs and generates adaptive quizzes.

Graduated with a B.Sc. in Computer Science and Mathematics in January 2025. Coursework included algorithms, data structures, OOP, databases, machine learning, and cybersecurity.