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Segenet Rahal

@segenetrahal

Dynamics 365 CE Functional Consultant building Power Platform solutions, including a lead app that improved sales team efficiency by 25%.

United States

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What I'm looking for

I'm seeking a Dynamics 365 Customer Engagement Consultant role where I can apply my experience with CRM systems, Power Platform, project coordination, and customer support.

I developed a tablet-optimized lead management app for a customer's tradeshow sales team using Power Apps, SharePoint, and Power Automate. It supported lead entry and editing, business card scanning, automated follow-up emails, and real-time SharePoint updates, improving sales team efficiency by 25%.

As a Project Consultant/Coordinator (Volunteer) at Wonfel Aid, I oversaw the functionality of the database payment system, enhancing donor engagement by 20%. I also managed social media platforms and organized fundraising events that raised over $50,000.

At Broad System International, I worked as a Project Intern, diagnosing database issues and optimizing performance. I also carried out maintenance tasks and collaborated with application development teams and project managers on database architectures.

Experience

Work history, roles, and key accomplishments

Project Consultant/Coordinator

Wonfel Aid

Jun 2020 - Jan 2024 (3 years 7 months)

Oversaw the functionality of Wonfel's database payment system, enhancing donor engagement by 20%. Managed social media platforms and organized fundraising events, raising over $50,000 for various projects.

Database Management Social Media Management Fundraising Project Reporting Onboarding Stakeholder Communication

Project Intern

Broad System International

Jun 2019 - May 2020 (11 months)

Diagnosed and resolved complex database issues, ensuring the security and integrity of critical data assets. Evaluated, monitored, and optimized database performance to achieve peak efficiency and reliability.

Database Administration Performance Optimization Backup and Restore Data Security Collaboration

Reservation Specialist

Trump International Hotel

Jun 2018 - Mar 2019 (9 months)

Facilitated reservations based on customer requirements and budget, coordinated travel itineraries, and processed payments. Maintained accurate records and managed reservations for large groups.

Reservation Management Customer Service Payment Processing Record keeping Stakeholder Collaboration

Front Desk Agent

Trump International Hotel

Sep 2017 - Jun 2018 (9 months)

Processed guest check-ins and check-outs, managed front-end operations, and provided outstanding customer support. Addressed challenging guest requests and coordinated guest activities and transportation.

Customer Service Front Desk Operations Conflict Resolution Coordination Communication Skills

First Class Cabin Crew

Emirates Airlines

Nov 2010 - Nov 2016 (6 years)

Handled in-flight emergencies, resolved passenger issues, and made quick decisions under pressure. Provided exceptional service to high-profile passengers, ensuring their comfort and satisfaction throughout the flight.

Aviation Safety Customer Service Emergency Response Communication Skills Problem Solving