Open to opportunities

sebastian roa

@sebastianroa

Detail-oriented back office and administrative support professional skilled in databases, reporting, and remote operations.

Colombia

Message

What I'm looking for

I’m looking for a remote or back office role where I can strengthen documentation, databases, and reporting. I enjoy streamlining recurring tasks, using CRM/spreadsheets to build simple dashboards, and collaborating across teams with a digital, AI-assisted mindset.

I’m a Business Administration graduate with hands-on experience in administrative support, back office operations, and information management. I manage and update customer databases, prepare operational and administrative reports, and coordinate back office workflows including document control and delivery tracking—always with accuracy, traceability, and well-organized processes.

At DANE (National Statistics Institute), I led operational teams focused on information quality, prepared executive reports, and ensured data consistency through internal audits and data validation. I also supervised field teams during the National Population Census, and I bring a digitally minded approach—using CRM systems, spreadsheets, and AI-assisted tools—to streamline tasks, improve productivity, and support cross-functional teams.

Experience

Work history, roles, and key accomplishments

Freelance Remote Support

Freelance

Jan 2025 - Nov 2025 (10 months)

Organized and maintained technical information for multiple clients using CRM systems and spreadsheets. Built operational tracking reports with simple dashboards, streamlined recurring administrative tasks to improve productivity, and delivered remote support with consistent quality and deadline-focused communication.

CRM Systems Spreadsheet Management Dashboards Administrative Support Client Communication Remote Collaboration

Back Office Administrative Support

ORVED

Jun 2020 - Aug 2024 (4 years 2 months)

Managed and updated customer databases to ensure accurate, traceable records. Coordinated back office workflows including document control and delivery tracking, and implemented process improvements to boost efficiency while supporting cross-department communication.

Operational Reporting Back Office Operations Document Control Process Improvement Traceable

Information Quality Supervisor

DANE

Oct 2019 - May 2020 (7 months)

Led operational teams to ensure data quality, consistency, and reliability for institutional processes. Monitored performance indicators and prepared executive reports, and coordinated field visit schedules and related activities.

Data Quality Management Executive Reporting Document Management Team Leadership Remote Collaboration

Critical Auditor & Field Supervisor

DANE

Jun 2018 - Aug 2019 (1 year 2 months)

Conducted internal audits and data validation to ensure consistency of national census records. Identified inconsistencies, proposed corrective actions, and supervised field teams while coordinating operational zones during the National Population Census.

Internal Auditing Data Validation Census Operations Process Improvement Remote Collaboration Risk Mitigation