At GENIUS SPORTS, I coordinate InPlay operations and lead a team of 15+ analysts, supporting operational OKRs, performance targets and business objectives.
I monitor performance and operational KPIs to identify recurring trends and quality gaps, then translate the data into targeted actions.
I coordinate priorities and resources across operational activities, adapting plans to changing workloads and live-event requirements.
I created standardised learning materials and a centralised Procedures Log, and developed training workshops based on performance data and recurring operational errors.

