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sebastian bello

@sebastianbello

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I resolve technical incidents, database discrepancies, and web application issues.

Colombia

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What I'm looking for

I'm looking for a remote, non-voice technical support or operations role where I can troubleshoot software issues, manage tickets, document solutions, and communicate clearly with distributed teams. I'm available for overnight shifts and weekends.

I've managed end-to-end incident tracking and digital dispatch workflows for enterprise logistics at Soluciones Médicas e Industriales S.A.S., maintaining more than 98% internal tracking accuracy in high-volume operations.

I audit and resolve database discrepancies in ERP/WMS systems, investigate inventory mismatches and data anomalies, and coordinate written communication across distributed teams to remove operational bottlenecks.

As a freelance technical and interface support professional, I deliver Figma UI/UX reviews and wireframes, diagnose client-side rendering issues with browser developer tools, and provide asynchronous technical assistance and user documentation.

I'm a Systems Engineering student who communicates complex technical issues clearly and empathetically in English and Spanish, with hands-on knowledge of ticketing workflows, REST API inspection, SQL fundamentals, and operational standards.

Experience

Work history, roles, and key accomplishments

Operations & Technical Incident Specialist

Soluciones Médicas e Industriales S.A.S.

Jul 2019 - Jan 2022 (2 years 6 months)

Managed end-to-end incident tracking and digital dispatch workflows for enterprise logistics. Audited and resolved database discrepancies inside ERP/WMS systems, addressing inventory mismatches and data anomalies.

Incident Management ERP WMS Cross Functional Communication SLA Root Cause Analysis