Sean Thombs
@seanthombs
Senior break-fix and help desk technician who diagnoses and resolves hardware, software, and network issues fast.
United StatesWhat I'm looking for
I’m an Experienced Computer Repair Technician focused on diagnosing and resolving hardware, software, and connectivity issues efficiently to minimize downtime. I’ve served as a point of escalation for technicians, keeping composure under pressure while driving swift resolutions.
In my current role as a Break/Fix Senior Technician at GTS Technology Solutions, I’ve helped improve diagnostic accuracy and QA pass rates and led cross-functional summer projects totaling 6000 devices within the timeframe. Previously, I supported customers at Help Desk Tier 1, handling password resets and account suspensions/terminations and managing aging tickets in NetSuite, and I also specialized in Lenovo whole unit repair and part replacements to restore full system functionality.
Experience
Work history, roles, and key accomplishments
Break-Fix Senior Technician
GTS Technology Solutions
Oct 2022 - Present (3 years 9 months)
Diagnoses and resolves hardware, software, and connectivity issues to minimize downtime, and serves as an escalation point for technicians. Improves diagnostic accuracy and QA pass rates, and leads cross-functional summer projects delivering repairs across 6,000 devices while managing repair inventory and asset tracking.
Help Desk Tier 1
GTS Technology Solutions
Feb 2025 - Jun 2025 (4 months)
Provides first-level help desk support by diagnosing and resolving hardware, software, and network issues. Handles password resets and account suspensions/terminations, escalates tier-2 tickets, and manages aging tickets in NetSuite.
Lenovo Whole Unit Repair
CSAT Solutions
Jun 2020 - Oct 2022 (2 years 4 months)
Specialized in Lenovo whole unit repairs by reviewing customer complaints, diagnosing faults, disassembling devices to inspect parts, and replacing components to restore full functionality. Repairs laptop and desktop units using hand/power tools and measuring devices.
Education
Degrees, certifications, and relevant coursework
Spring High School
High School Diploma, General Studies
Graduated from Spring High School.
CompTIA
CompTIA A+ Certification, Information Technology
Earned the CompTIA A+ certification focused on core IT skills.
Cisco
CCNA: Introduction to Networks, Networking
Completed Cisco CCNA: Introduction to Networks coursework/certification.
Cisco
CCNA: Switching, Routing & Wireless Essentials, Networking
Completed Cisco CCNA: Switching, Routing & Wireless Essentials.
Six Sigma
Six Sigma White Belt, Process Improvement
Completed Six Sigma training at the White Belt level.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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