Sean Lester Pantoja

I am a dedicated and highly motivated Customer Service Specialist with over six months of experience in customer support, recently promoted to Customer Expert 1. My expertise lies in handling inbound, outbound, and chat support utilizing Salesforce, where I consistently manage 50-80 calls and chat interactions per shift. My commitment to providing exceptional customer service is reflected in my proven track record of achieving high Customer Satisfaction (CSAT) scores, showcasing excellence in service delivery and problem resolution.

Currently, I serve as a Customer Expert 1 at Teleperformance Philippines, where I manage customer accounts, including billing inquiries, information updates, technical support, and subscription management for online streaming services. I support customers in the North American region, ensuring personalized customer experiences and maintaining high satisfaction levels. Additionally, I am enlisted as a Combat Medic Reserve in the Philippine Army, where I serve under the Armed Forces, demonstrating my commitment to service and teamwork.