Sawsan Charaf
@sawsancharaf
Senior QA leader and delivery manager driving quality, teams, and Agile delivery.
HungaryWhat I'm looking for
I am a senior-quality assurance and delivery leader with a foundation in computer science and mathematics, experienced in the full QA lifecycle, CI/CD and DevOps-aware delivery. I have built and scaled high-performing QA teams, defined testing frameworks across functional and non-functional domains, and aligned delivery outcomes with business value.
As a people-focused servant leader and Certified Scrum Master, I coach teams, foster psychological safety, and drive continuous improvement across Agile and Waterfall projects. I combine hands-on technical QA expertise (test strategy, automation coordination, performance, security, accessibility) with strategic delivery management and stakeholder alignment.
Experience
Work history, roles, and key accomplishments
Delivery Manager
BlackRock
May 2023 - Present (2 years 7 months)
Lead software delivery and Agile ceremonies, improving cross-functional alignment and removing blockers to accelerate delivery; managed SDLC governance, stakeholder communication, and CI/CD prioritization for product teams.
MIManaged QA processes and a team of engineers, created test plans and libraries, coordinated automation efforts, and owned release sign-off to ensure comprehensive functional and non-functional test coverage.
Quality Control Manager
PlanPlus Global Inc.
Apr 2013 - Mar 2020 (6 years 11 months)
Led QA hiring, compensation decisions, and development of test strategy and learning programs while maintaining test libraries and coordinating career planning for QA staff.
Software Tester
Oc Support
Jan 2011 - Mar 2013 (2 years 2 months)
Performed manual testing and bug documentation, supported global customers via chat/email/phone, and delivered product training and localization updates for platform releases.
Payroll Legislation Analyst
mp Global Services
Sep 2009 - Oct 2011 (2 years 1 month)
Researched and documented EMEA payroll legislation changes, implemented platform updates, and communicated regulatory impacts to stakeholders and product teams.
Education
Degrees, certifications, and relevant coursework
ThePowerMBA
MBA, Business / Digital Marketing
2025 - 2025
Completed ThePowerMBA program focused on MBA and digital marketing in July 2025.
SAScrum Alliance
Certified ScrumMaster® (CSM®), Agile / Scrum
2022 - 2022
Earned the Certified ScrumMaster® (CSM®) credential in 2022.
ISISTQB
ISTQB certifications (CTFL; CTAL - Test Manager), Software Testing / Quality Assurance
2018 - 2020
Completed ISTQB Foundation Level (2018) and Advanced Test Manager (2020) certifications.
Masterfield / Certified Agile Tester
Certified Agile Tester, Agile Testing
2018 - 2018
Obtained Certified Agile Tester credential in 2018.
ECDL (Rendszám Kft, Budapest)
ECDL, Computer Literacy
2005 - 2007
Completed ECDL training with Rendszám Kft in Budapest between March 2005 and June 2007.
ABAmerican University of Beirut
Computer Science
2000 -
Studied Computer Science at the American University of Beirut beginning in 2000.
ISInternational School of Choueifat (SABIS)
High School Diploma, Mathematics
1996 - 1996
Completed secondary education with a focus on mathematics in June 1996.
TAThe Knowledge Academy
Communication
Completed communication skills training through The Knowledge Academy.
Availability
Location
HungaryAuthorized to work in
Job categories
Skills
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