At Chillibreeze, I configure automation and AI solutions across HR, IT, and other departments. My onboarding system reduced a manual task from 15–20 minutes to about 10 seconds, while an offboarding pipeline cut IT effort from about 10 minutes to about 10 seconds per exit.
I designed a ChatOps ticket workflow with Power Apps, Planner, and Microsoft Teams that reduced assignment and closure from about a minute to 10 seconds across 50–60 daily requests. I also built an HTTP API recruitment pipeline that transfers candidate data from PinPoint into filtered SharePoint records.
I deliver adoption training with each solution, reaching 250+ employees, and provide one-to-one workflow coaching. I’m also the primary contact for automation troubleshooting, API failures, Office Scripts, and Microsoft 365 Automation Integration.
Previously, as Operations & Sales Executive at Chillibreeze, I acted as product owner for Dynamics 365 Business Central production workflows and owned HubSpot CRM change requests for Sales. I gathered requirements, coordinated with developers, tested changes, and trained users; the Business Central overhaul was estimated to save 17–34 hours of team time daily.
