At Federal Bank, I manage 400–500 HNI customers with ₹100 crore+ in banking, investment and wealth-management business. I handle forex requests and coordinate with operations so transactions are processed correctly.
I contributed to about 10–15% growth in granular deposits, advances and fee-based business, and ₹40 lakh+ in fee income. I also resolve customer escalations and support audit and compliance requirements.
Earlier, as Assistant Manager – Priority Banking at Federal Bank, I handled forex and remittance requests and kept customer data consistent across CRM and Excel. I supported colleague training and branch-level initiatives, and conducted online regional training on wealth-management products.
