Saurabh User

Troubleshoot customer issues across AI-assisted code review workflows, logs, integrations, and platform behavior. Support incident triage and root cause analysis using GCP logs, Grafana, SQL, Kubernetes, Docker, and Claude.

Spearheaded the technical support team from India as the first hire in the region. Owned, triaged, and resolved critical customer issues, and assumed the TAM role for a premium customer.

Provided critical technical support to key India customers with strict SLAs. Learned Kafka fundamentals along with KSql, Kafka Connect, and other software.

Delivered first-class support to enterprise customers on Hadoop and Big Data issues. Diagnosed issues in HDP software, isolated problems, found root causes, and delivered robust resolutions.

Connected with clients through tickets and calls and resolved their issues on a timely basis. Created and deployed virtual machines using various cloud platforms.

Bachelor of Technology in Computer Science from Babasaheb Ambedkar Marathwada University, completed in 2017.

Diploma in Computer Engineering from Maharashtra State Board of Technical Education, completed in 2014.

Completed Introduction to Python and Intermediate Python courses on Datacamp.

Passed the Japanese Language Proficiency Test at N5, N4, and N3 levels in 2017, 2018, and 2025 respectively.

Completed the Claude 101 course.

Red Hat Certified Administrator, Engineer, and Virtualisation Administrator.