Saurabh Pal
@saurabhpal1
Desktop Support Engineer at Curio Infotech who supported Windows systems and resolved desktop, hardware, and network issues.
IndiaWhat I'm looking for
At Curio Infotech, I provided desktop and software support, troubleshot hardware issues, and installed and configured Windows and applications. I also assisted with network connectivity, user accounts, employee onboarding, and routine system maintenance.
As a Service Desk Engineer, I handled IT incidents and service requests using ServiceNow and achieved 95%+ SLA compliance. I provided first-call resolution for common issues, escalated unresolved incidents with troubleshooting notes, and maintained knowledge base guides and weekly SLA reports.
Experience
Work history, roles, and key accomplishments
Desktop Support Engineer
Curio Infotech
Aug 2025 - Mar 2026 (7 months)
Provided technical support for desktop and software issues, troubleshooting hardware and network problems. Assisted with user account setup, onboarding, and routine system maintenance.
Service Desk Engineer
Curio Infotech
Served as single point of contact for IT incidents and service requests, achieving 95%+ SLA compliance. Provided first-call resolution, escalated issues, and maintained knowledge base and reports.
Education
Degrees, certifications, and relevant coursework
Yenepoya University
Bachelor of Computer Applications, Cloud Computing & Cyber Security
2024 -
Grade: 8.8/10.0
Pursuing Bachelor of Computer Applications with focus on Cloud Computing and Cyber Security. Currently in the second year with a CGPA of 8.8/10.0.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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