Open to opportunities

saule narynbay

@saulenarynbay

Message

I troubleshoot fintech SaaS issues and translate technical systems for customers.

United States

Message

What I'm looking for

I'm looking for a client-facing technical role where I can troubleshoot SaaS or fintech systems, analyze product behavior, collaborate with engineering teams, and continue growing in data analysis and AI/ML workflows.

At GMoneyTrans, I investigated payment failures, account validation issues, and API-related errors in a fintech SaaS platform while guiding more than 22 customers daily through onboarding, KYC verification, and card issuance. I partnered with cross-functional teams to resolve issues and helped improve resolution time by approximately 25%.

I've also supported AI/ML evaluation at KAIST PAI Lab and built API-based translation and conversational applications. I use SQL, Postman, JSON, Zendesk, Jira, Python, and machine learning workflows to analyze system behavior, identify patterns, and communicate technical findings clearly to both technical and non-technical stakeholders.

Experience

Work history, roles, and key accomplishments

Technical Support & Operations Specialist

GMoneyTrans

Jan 2026 - Mar 2026 (2 months)

Investigated payment failures, account validation issues, and API-related system errors in a fintech SaaS platform by analyzing system behavior and transaction patterns. Guided 22+ customers/day through onboarding, KYC verification, and card issuance workflows, and collaborated cross-functionally to resolve system issues, improving resolution time by ~25%.

REST APIs SQL Postman Zendesk Jira JSON Technical Troubleshooting Data Analysis