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Amado Rubalcava

@amadorubalcava

Message

I resolve complex technical support incidents across APIs, integrations, dashboards, and payment platforms.

United States

Message

Technical Support jobs. I am looking for big pay with career growth

Experience

Work history, roles, and key accomplishments

Current

Senior Client Support Specialist

Current

Optro

Jan 2022 - Present (4 years 8 months)

Acted as a technical translator between clients and internal teams, resolving complex incidents such as API and integration issues. Authored troubleshooting guides and developed internal support tooling to streamline workflow efficiency.

APIs Integration Troubleshooting Technical Support On Call engineering collaboration Documentation AI Assisted Triage Zoom Zendesk Dashboard Optimization

Technical Support Specialist

LiquidPlanner

Jan 2022 - Dec 2022 (11 months)

Provided product support via email, video calls, and phone, investigating client workspaces to troubleshoot errors. Assisted with Quality Assurance projects to improve documentation accuracy.

Product Support Troubleshooting Quality Assurance Documentation Customer Service

Technical Support Representative (Level 2)

CurrencyPay

Jan 2019 - Dec 2022 (3 years 11 months)

Assisted merchants with portal navigation, payment workflows, and dispute submissions. Solely handled level 2 tickets for credit card terminals and supported API integration with the development team.

Salesforce API Integration Troubleshooting Payment Processing Customer Support Terminal Support