At Startek, I provided Level 1 technical support to end users, troubleshooting hardware, software, and connectivity issues within SLA targets.
I supported global users remotely with Microsoft Teams, resolving issues such as Outlook synchronization errors and VPN or network latency problems. I also performed root cause analysis on recurring incidents.
I used SCCM for patch management and application deployment, managed user onboarding and offboarding in Active Directory, and configured MFA and SSO for Microsoft 365 and Okta. I logged and tracked requests in ServiceNow.
