At Wipro, I provide technical support to end users for hardware, software, and operating system issues. I log, categorize, prioritize, and track incidents and service requests, and troubleshoot Windows and application problems.
I assist users with Microsoft Outlook, password resets, account unlocks, and access issues through Active Directory. I also troubleshoot basic network connectivity, including IP configuration, DNS, DHCP, and VPN.
I provide remote support, monitor tickets against SLAs, and document troubleshooting steps and resolutions. I coordinate with other technical teams to resolve issues and support a positive user experience.
