Disha Jain

I’m a senior retail operations professional with 4+ years of progressive leadership experience at Avenue Supermart Ltd. (DMart), where I’ve owned end-to-end store performance—driving measurable improvements in revenue, inventory health, and customer satisfaction.

As a Department Manager, I’ve led a ₹25+ Cr high-volume store and a 350+ employee workforce across departments. I consistently plan, execute, and monitor performance to support target achievement, while ensuring 95%+ on-shelf availability through SAP/POS-driven inventory control.

I focus on operational excellence on the floor: SOP compliance, loss prevention, and audit adherence to minimise pilferage and reduce shrinkage. I also strengthen execution through visual merchandising and category-wise sales optimisation, alongside customer experience initiatives that improve repeat footfall.

With an MBA specialising in Finance & HR, I combine analytical acumen with people leadership—handling workforce planning, team development, and performance management. Previously, I also worked in credit control and accounts using Tally ERP and BatchMaster ERP, sharpening my MIS and reconciliation strengths.