At Ally Financial, I build production machine learning solutions that turn customer analytics into marketing and business decisions. My customer segmentation models increased marketing campaign ROI by 40%.
I've led enterprise AI initiatives from experimentation through production, partnering with technology, product, and executive leaders. Across 10+ end-to-end solutions, I've developed, validated, and monitored scalable, governed models.
Previously at American Express and Procter & Gamble, I applied process mining, retention analytics, marketing attribution, and customer segmentation to improve operations and product strategy. My conjoint analysis identified a $17M growth opportunity.
I hold a master's degree in Artificial Intelligence and bring experience across machine learning, deep learning, forecasting, optimization, and cloud data platforms. I also improved transformer-based natural language inference performance by 10% and designed a demand forecasting system projected to reduce inventory costs by 18%.
