At Lease-Works, I led Salesforce consulting engagements, shaping requirements into Salesforce Lightning solutions and owning solution architecture across data modelling, security, integrations, and performance optimization. I improved delivery efficiency by ~20% through planning and architectural governance, and reduced post-production defects by ~25% through reusable components and standardized reviews.
At HCL Technologies, I led a client-facing support engagement for Deutsche Bank, performing root cause analysis and driving corrective actions that reduced incident resolution time by ~15%. Earlier, at Infosys Limited, I worked on enterprise insurance platforms for MassMutual Life Insurance and contributed to enhancements that enabled ~50% improvement in operational efficiency.
