Sara Massa

Prepared and served a variety of beverages, including espresso drinks, frappuccinos, and brewed coffee, ensuring quality and consistency. Took and accurately processed customer orders, providing friendly and efficient service while maintaining cleanliness and organization.

Assisted with HR projects, including streamlining processes and implementing best practices. Organized and updated all employee files, ensuring compliance with legal and company standards.

Received payments by cash, credit cards, and debit cards, issuing receipts, refunds, credits, or change to customers. Assisted customers by providing information and resolving their complaints, maintaining clean and orderly checkout areas.

Managed functional activities of cashiers and supervised employees, providing on-the-job training. Closed, reconciled, and balanced registers, ensuring accurate maintenance of sanitary, temperature, and sweep logs.

Fulfilled online personal orders and followed up with customers via phone calls to review order accuracy. Ensured orders were properly picked, packed, organized, and labelled for PC Express.

Received payments by cash, credit cards, and debit cards, issuing receipts, refunds, credits, or change to customers. Assisted customers by providing information and resolving their complaints, collaborating with team members for smooth store operations.

Provided guidance, direction, and advice regarding swimming techniques to children ages 8-13, leading various drills with students. Assured the safety of children both in the water and while on deck, collaborating with the head coach to develop practice routines.

Organized member information and provided contact information for different law firms and lawyers. Attended company meetings and seminars, contributing to firm-wide initiatives and projects.

Assisted customers in person and via telephone, bagging, boxing, and selling merchandise per customer's request. Maintained cleanliness and presentation of the stock room and production floor, following sanitation rules and procedures.

Assisted teachers in setting up learning activities and helped collect, review, and return students' work. Prepared student materials by photocopying and collating units, and assisted with classroom setup including reorganizing desks and setting up learning centers.

Restocked shelves with new supplies and assisted and directed customers with selecting goods. Ensured people were getting the appropriate quota for the week, and cleaned up and set up for the following day.

Helped prepare meals for community members and served meals, interacting with marginalized community members. Followed tidy-up procedures after feeding the community to ensure proper sanitation and preparation for the next day.

Currently pursuing a Bachelor of Commerce degree at the Ted Rogers School of Business. Focusing on a Human Resource Management Major.