Open to opportunities

Cassandra Cecilia

@cassandracecilia

Message

Aspiring HR professional with a focus on conflict resolution.

Canada

Message

What I'm looking for

I seek a role where I can contribute to employee development and conflict resolution, ideally in a supportive and collaborative environment.

I am a dedicated HR intern with a passion for enhancing employee relations and fostering a positive workplace culture. Currently pursuing a Graduate Certificate in Human Resources at York University, I have gained valuable experience through my internship at the Technical Safety Standards Authority, where I assist with administrative HR tasks and manage confidential employee records.

My background in Alternative Dispute Resolution from Humber College has equipped me with essential skills in conflict resolution and mediation. I have actively engaged with clients in various roles, including as a Student Intern at the Law Enforcement Complaints Agency, where I developed training materials and supported vulnerable individuals through conflict resolution processes. My commitment to effective communication and client support drives my desire to create inclusive and supportive environments in the workplace.

Experience

Work history, roles, and key accomplishments

Current

HR Intern

Current

Technical Safety Standards Authority

May 2025 - Present (2 months)

Assisted in day-to-day administrative HR tasks and organized confidential employee and payroll records in compliance with FIPAA retention schedules. Created learning management courses in the UKG HRIS system and implemented file-naming conventions for consistent document organization.

HR Management Payroll Management FIPAA Compliance

Student Intern

Law Enforcement Complaints Agency

May 2024 - Aug 2024 (3 months)

Participated in RIM archiving system and filing training for organized document management and gained experience in handling confidential information. Assisted in developing and presenting training materials for case management staff on handling vulnerable clients.

RIM Archiving Confidentiality Training Development Case Management

Conflict Resolution Centre Student Intern

Humber College

Jan 2024 - Apr 2024 (3 months)

Engaged in active listening to understand clients' concerns, providing guidance and resources for dispute resolution. Participated in case management, mediation, and crisis intervention strategies, and assisted in developing training materials on supporting vulnerable individuals.

Active Listening Dispute Resolution Case Management Médiation Crisis Intervention Training Development

Sales Associate

Garage and Dynamite

Sep 2018 - Jan 2021 (2 years 4 months)

Provided excellent customer service by listening to customer concerns and resolving issues promptly. Operated POS systems and processed various payments, while also assisting customers over the phone with knowledgeable support on products and services.

Customer Service Payment Processing Product Support Conflict Resolution

Education

Degrees, certifications, and relevant coursework

York University

Graduate Certificate, Human Resources

Pursued a Graduate Certificate in Human Resources, focusing on advanced topics and practices within the field. This program enhanced my understanding of HR strategies and operations.

Humber College

Graduate Certificate, Alternative Dispute Resolution

Grade: Honours

Completed a Graduate Certificate in Alternative Dispute Resolution with Honours, gaining expertise in various conflict resolution techniques. This included practical skills in mediation and negotiation.

Toronto Metropolitan University

Bachelor of Arts, English and History

Grade: Honours

Earned a Bachelor of Arts with Honours, specializing in English and History. This program developed strong analytical, research, and communication skills through extensive coursework and critical analysis.