Sarah User

Provide remote captioning and transcription services in English and French, consistently meeting client accuracy, formatting, and synchronization standards for video and audio files.

Coordinated medical and security assistance cases, managed documentation and logistics for international patient care, and provided French-English interpretation to ensure timely treatment and client satisfaction.

Managed cross-border medical assistance for insured clients across Africa, coordinated evacuations and logistics, processed claims, and translated medical reports from French to English to support case workflows.

Prospected and converted senior-level leads across Africa to paid subscribers for industry publications, maintained CRM records, and consistently ranked among the top-performing sales executives.

Conducted high-volume outbound sales for touchscreen tablet PCs, qualifying leads, addressing customer objections, and maintaining accurate sales records to meet targets.

Led sales and marketing for corporate events, managed event logistics, designed marketing materials, negotiated venues and facilitators, and expanded the client database across Africa.

Performed cold outreach to promote Liberty Life funeral insurance policies, identified customer needs, and achieved strong closing rates in a quota-driven environment.

Supported accounting and administrative functions by organizing filing systems, assisting switchboard operations, and contributing to internal communications and event coordination.

Completed a Bachelor of Arts with a double major in Communication and Media Studies and International Studies, covering media, communication, international relations, and research methodology.

Completed Grade 12 with coursework in Latin, French, English, Biology, Philosophy, Mathematics, and History.