Open to opportunities

Sarah Shabazz

@sarahshabazz

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Dedicated Business Analyst with expertise in data interpretation.

United States

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What I'm looking for

I seek a role that fosters collaboration and offers opportunities for growth.

I am a dedicated and results-oriented Business Analyst with over two years of experience in data interpretation and strategic decision-making. My proven track record includes identifying business needs and developing innovative solutions that enhance organizational growth. I thrive in collaborative environments, working effectively with cross-functional teams to support strategic initiatives.

In my recent role at Professional Stewards Services, I performed critical documentation and maintenance tasks, ensuring compliance with privacy and security standards. My experience at CACI involved preparing and analyzing metric reports, facilitating scrum ceremonies, and acting as a point of contact for help desk operations. I am committed to driving impactful outcomes and fostering a positive team environment.

Experience

Work history, roles, and key accomplishments

Business Analyst Professional

Stewards Services

Apr 2024 - Jul 2024 (3 months)

Performed documentation and maintenance tasks to meet user requirements, updated System Lifecycle Management documentation, and provided updated Standard Operating Procedures to Customer Support. Supported the FMJFee application, tested performance failures, and documented external Fee System interfaces.

Lifecycle Management Documentation Privacy Compliance Procedural Documentation Microsoft Teams Testing System Administration Collaboration Performance Testing User Support

Business Analyst

CACI

Jan 2022 - Feb 2024 (2 years 1 month)

Prepared and analyzed metric reports, facilitated scrum ceremonies, and assisted in refining product backlogs. Developed PowerPoint presentations, conducted screenshare meetings, and acted as the help desk Point of Contact. Collaborated with management and system developers to improve system processes.

Metrics Scrum Requirements Gathering PowerPoint Microsoft Teams ServiceNow Agile Methodologies Team Collaboration Process Improvement

Helpdesk Specialist

CACI

Dec 2020 - Jan 2022 (1 year 1 month)

Managed trouble tickets within Remedy, troubleshot VPN issues, and provided customer service. Assisted users with password resets and diagnosed problems for operating systems. Handled Tier 1 level issues and escalated tickets as necessary.

VPN Customer Service Tier 1 Support User Support Remedy Communication Skills

Provider Network Specialist

Genex Services

Jun 2015 - Dec 2020 (5 years 6 months)

Researched local physicians for contract partnerships, trained new staff, and created marketing materials. Utilized Microsoft Excel for organizing physician profiles and executed daily data-entry responsibilities.

Research Staff Training Marketing Microsoft Excel Data Entry Communication Skills Organizational Skills Team Collaboration

Client Support Specialist

Med-Eval/Genex Services

Jun 2013 - Jun 2015 (1 year 11 months)

Operated Shore Tel Communications software, communicated with physicians regarding medical reports, and contacted doctors' offices for independent Medical Evaluation reports. Updated claimant's files using Goby Profiler Software.