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SR@sarahroyal
Analytical professional with expertise in marketing and research.
United StatesI am an analytical professional currently pursuing my MBA at George Mason University, with a strong background in marketing, training, research, and analysis. My experience at Deloitte has allowed me to contribute to diverse projects that enhance operational efficiency and client satisfaction. I take pride in developing strategic marketing initiatives that boost brand awareness and drive growth.
Throughout my career, I have demonstrated a commitment to achieving organizational goals and continuous improvement. My role as an Operations Analyst for the State of Ohio involved synthesizing incident analysis reports and leading stress testing initiatives, which significantly improved user experience. Additionally, I have supported the Veterans Benefit Administration PMO team in onboarding processes and manual FOIA request processing, ensuring meticulous record-keeping and effective communication.
My technical skills include proficiency in MS Excel, PowerPoint, Google Analytics, JIRA, and Confluence, which I have utilized to drive successful outcomes. I am passionate about leveraging data analytics and marketing strategies to create impactful solutions that contribute to organizational success.
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Work history, roles, and key accomplishments
Deloitte
Jul 2023 - Present (2 years 4 months)
As an Analyst at Deloitte, I contributed to various projects enhancing operational efficiency and client satisfaction. I improved SOPs at the Veteran Affairs, leading to significant financial savings. My role involved synthesizing incident analysis reports and supporting onboarding processes, ensuring effective communication and meticulous record-keeping.
Greater Los Angeles Executive Board
Jul 2021 - May 2023 (1 year 10 months)
As a General Administrative Assistant Intern, I supported executive directors on various projects, organized panel discussions, and created newsletters. My role involved data analysis for training schedules and maintaining communication with federal agencies, enhancing organizational and analytical skills.
Amazon
May 2022 - Jul 2022 (2 months)
During my internship at Amazon, I implemented process improvement solutions that enhanced the damage compliance rate significantly. I conducted root cause analyses to address workflow inefficiencies and developed strategies to mitigate processing issues, contributing to loss reduction.
Degrees, certifications, and relevant coursework
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