Sarah Pukala

I've built enterprise-wide learning solutions at Comerica Bank, including risk-awareness, Retail Banker, Wealth Management, Credit Essentials, and customer service onboarding curricula.

I translate complex regulatory, sales, and operational requirements into interactive courses, realistic roleplays, assessment tools, case studies, and manager discussion guides. My work has supported proactive risk mitigation, retail revenue objectives, commercial account manager readiness, and stronger employee confidence.

I've partnered with subject matter experts and third-party vendors to launch programs with clear learning paths and practical performance outcomes, including a zero-revision Wealth Management pilot and department-wide rollout.

With a master's degree in Learning Design and Technology, I use ADDIE, needs assessment, task analysis, Bloom's Taxonomy, curriculum mapping, and LMS administration to develop learning experiences that support business strategy and digital transformation.