Open to opportunities

Erica Palfrey

@ericapalfrey

Message

Compassionate medical assistant with 18 years of hands-on healthcare experience.

United States

Message

What I'm looking for

I seek a patient-focused role where I can provide hands-on care, clear communication, and support clinical teams while growing into leadership responsibilities.

I am a dedicated healthcare professional with 18 years of direct patient-care experience, focused on compassionate, safe, and person-centered care. I consistently go above and beyond to ensure patients feel secure and well-informed about their care.

My clinical background includes roles as a medical assistant, clinical partner, CNA, and customer support specialist where I roomed patients, obtained vitals, assisted with procedures, and maintained accurate clinical documentation. I practice HIPAA-compliant communication and effective coordination with patients, providers, and insurers.

I hold a Bachelor's in Health Sciences and completed the Medical Assistant program, earning academic recognition and strengthening my clinical skill set. I have experience supervising CNAs, creating schedules, and contributing to care plans.

Outside of work I volunteer in community service projects and enjoy nature photography, reflecting my commitment to service, teamwork, and attention to detail.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Exact Sciences Laboratories

Aug 2024 - Present (1 year 2 months)

Answered and routed calls for patients, providers, clinics, and insurers while troubleshooting issues, entering patient data, and maintaining HIPAA-compliant records to support timely care.

Data Entry HIPAA Problem Solving Multitasking

Medical Assistant

SSM Health Stoughton Clinic

Feb 2022 - Aug 2024 (2 years 6 months)

Roomed patients, obtained vitals and medication histories, documented progress notes and lab results, assisted with procedures, and maintained clinical rooms and instruments to ensure efficient patient visits.

Patient Rooming Medication Reconciliation Clinical Documentation Patient Prep

Clinical Partner

SSM Health Cancer Care

Oct 2016 - Jan 2022 (5 years 3 months)

Roomed oncology patients, collected vitals and medication lists, managed paperwork and supplies, and prepared clinic materials to support oncology providers and treatment workflows.

Patient Rooming Patient Intake Clinic Support

Certified Nursing Assistant

Evansville Manor

Jun 2007 - Feb 2016 (8 years 8 months)

Performed daily living assistance for residents, progressed to supervising CNAs, scheduling staff, and contributing to care plan development for new patients.

Scheduling Care Plan Development Resident Care Team Leadership