Sarah Nyathira
@sarahnyathira
I turn complex healthcare and service workflows into clear, usable operating guidance.
KenyaWhat I'm looking for
I've supported healthcare operations at Ascribe PLC, coordinating hospital onboarding and aligning clinical, technical, and management teams around operational requirements.
I translate complex workflows into SOPs, policies, training manuals, implementation tools, and practical operating frameworks that improve consistency and reduce ambiguity.
Through Tamu Tamu Cuisine Sarl and Tag Market Investment Ltd., I've managed customer onboarding, service support, records, feedback, and workflow improvements across multi-stakeholder service environments.
At Nurtured Path Inc., I've built operating frameworks, referral pathways, crisis-response processes, and training for 22 peer counselors and 7 teachers where no established playbook existed.
Experience
Work history, roles, and key accomplishments
Principal
Nurtured Path Inc.
Jan 2023 - Present (3 years 8 months)
Design and implement structured operating frameworks, policies, referral pathways, and crisis-response processes. Develop training manuals and implementation tools to standardize service delivery.
Customer Experience & Operations / Business Owner
Tag Market Investment Ltd.
Jan 2008 - Present (18 years 8 months)
Develop and improve operational workflows to support consistent customer service and business delivery. Analyze customer feedback and operational issues to identify knowledge gaps and process improvement opportunities.
Independent Operations & Customer Support
Tamu Tamu Cuisine Sarl
Jan 2020 - Dec 2025 (5 years 11 months)
Managed customer onboarding, service setup, support, and operational coordination within a multi-stakeholder environment. Maintained accurate customer records and service logs to support continuity and visibility.
Children & Family Ministry Director
Nairobi Chapel
Jan 2016 - Dec 2018 (2 years 11 months)
Designed and implemented structured programs, processes, and support frameworks for children and families. Developed guidance and training materials to support consistent delivery across teams and volunteers.
Quality Assurance & Operations Manager
Ascribe PLC
Jan 2002 - Dec 2007 (5 years 11 months)
Supported hospital onboarding and healthcare service operations across multiple clients, integrating client requirements with operational and technical delivery. Coordinated communication between clinical teams, technical teams, and management.
Education
Degrees, certifications, and relevant coursework
Tangaza University
Diploma, Counseling Psychology
Pursued a Diploma in Counseling Psychology, completing in 2025.
Carlisle College
Diploma, Children and Family Ministry
2015 - 2017
Earned a Diploma in Children and Family Ministry from 2015 to 2017.
University of Leicester
Postgraduate Studies, Business and Management
2007 - 2011
Completed postgraduate studies in Business and Management from 2007 to 2011.
Kenya Institute of Management
Diploma, Sales and Marketing
2001 - 2001
Completed a Diploma in Sales and Marketing in 2001.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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