Open to opportunities

Eric Mugambi

@ericmugambi1

Message

Detail-oriented Knowledge Management professional improving learning operations and LMS delivery.

Kenya

Message

What I'm looking for

I seek roles where I can optimize LMS operations, improve training quality, and collaborate cross-functionally to scale learning impact while growing in KM and L&D leadership.

I am a Knowledge Management professional with over 3 years of experience in learning and development, training operations, and academic instruction. I have a proven track record managing learning management systems, coordinating complex training catalogs, and ensuring training quality across multi-country operations.

At OnQ Global I innovated KM processes, managed LMS pipelines and digital content, and aligned stakeholder needs with organizational goals; previously I delivered curriculum, assessments, and student mentorship in higher education while supporting performance planning, governance, and records management in public sector and project roles.

Experience

Work history, roles, and key accomplishments

Current

Knowledge Management Analyst

Current

OnQ Global

Aug 2024 - Present (1 year 5 months)

Streamlined Knowledge Management Department processes, maintained the LMS class application pipeline and quarterly training catalog, and managed digital content and registration capacity to ensure training quality for regional stakeholders.

LMS Process Improvement Data Analysis Information Security HIPAA SOC System Administration Training Learning Development Reporting AI AI Tools SQL Excel PowerPoint Power BI Power Automate Microsoft PowerApps

Customer Service Representative

OnQ Global

Jan 2024 - Aug 2024 (7 months)

I was a CSR Agent at OnQ Global. I assisted clients with inquiries, issues, or concerns about services, Handled requests, including taking details,
confirming information, and updating records, Assisted customers with billing inquiries, payment processing,
and resolving any issues related to accounts or transactions.

Customer Service Data Entry Scheduling Billing Medical Terminology Insurance Accounts Receivable

Lecturer

The Kenya Institute of Management

Jul 2023 - Jun 2024 (11 months)

Delivered lectures, seminars, and workshops while designing curriculum and continuous assessments, invigilating and grading exams, and mentoring students to improve academic outcomes.

Curriculum Development Assessment Design Classroom Instruction Mentoring Research Collaboration Marketing Public Speaking Event Planning

Administration Intern

State Department for Blue Economy

Feb 2022 - Feb 2023 (1 year)

Supported preparation of Performance Contracts, work plans, and procurement plans aligned with strategic objectives. Represented Administration in meetings, coordinated anti-corruption initiatives and substance abuse campaigns, managed transport/logistics, and helped implement the Service Delivery Charter.

Procurement Support Logistics Coordination Administrative Support Reporting Proposal Writing Problem Solving Meeting facilitation Financial Reporting

Volunteer Coordinator

Ntugi Community Water Irrigation Project

Jan 2018 - Dec 2021 (3 years 11 months)

Managed member registration and records, supported community outreach and mass registration campaigns, and maintained digital archives of project documentation to support operations.

Records Management Community Outreach Public Engagement Documentation Administrative Support

Data Entry Clerk

Marimanti Law Courts

Dec 2020 - Dec 2020 (0 months)

Accurately entered and maintained legal case data, managed judicial records and daily cause lists, and ensured confidentiality and integrity of court documentation.