Sarah Fulton
@sarahfulton
Experienced mental health program manager specializing in crisis intervention, case management, and special education.
United StatesWhat I'm looking for
I am a dedicated mental health professional and program manager with deep experience in crisis intervention, suicide prevention, and case management for children and adults. I hold a Master of Social Work and a Master of Education, and I bring a strong record of operational leadership in 988 follow-up services and team management.
In my current role I manage national and state 988 follow-up teams, oversee hiring, onboarding, scheduling, EHR/EMR workflows, KPI tracking, and staff performance, and ensure compliance with crisis and mobile response protocols. Previously I served as a crisis specialist and navigator, delivering de-escalation, safety planning, and follow-up for high-risk individuals, and as an associate program manager handling HR, recruitment, and performance processes for a large digital-health employer.
I also have extensive special education experience as a case manager in a Title I district, plus teaching experience at the college level; I combine clinical knowledge, trauma-informed care, and operational management to drive quality care, staff development, and measurable outcomes in high-stress environments.
Experience
Work history, roles, and key accomplishments
Program Manager
Centerstone of America
Nov 2023 - Present (1 year 10 months)
Manage national and Illinois 988 Follow-Up teams, overseeing hiring, onboarding, scheduling, EHRs, referrals, KPI tracking, and high-risk clinical coordination to ensure continuity of care and compliance with 988/911 protocols.
Special Education Case Manager
New London Public Schools
Aug 2023 - Jun 2024 (10 months)
Served as case manager for students with severe disabilities, developing and implementing IEPs, coordinating with multidisciplinary providers, overseeing paraprofessionals, and monitoring academic and behavioral progress.
NOAssociate Program Manager
Noom
Nov 2019 - Mar 2023 (3 years 4 months)
Tracked program performance, supported recruitment/onboarding and training, managed HR-related employee support, and reported on costs, schedules, and team metrics for a remote health-tech product.
UCTaught multiple courses, developed syllabi and assessments, graded coursework, and supported students with diverse academic and support needs while maintaining accurate records.
Education
Degrees, certifications, and relevant coursework
CUCapella University
Master of Social Work, Social Work
Grade: 4.0 GPA
Activities and societies: Inducted into The National Honor Society of Leadership and Success
Completed a Master of Social Work with a 4.0 GPA and induction into The National Honor Society of Leadership and Success.
SUSacred Heart University
Master of Education, Special Education
2015 - 2017
Grade: 4.0 GPA
Activities and societies: Connecticut Special Education Teaching Certification (CT #112, valid through 2027)
Earned a Master of Education in Special Education with a 4.0 GPA and obtained Connecticut special education teaching certification.
UCUniversity of Connecticut
Bachelor of Arts, English Literature
Completed a Bachelor of Arts in English Literature.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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