Sarah Donelson

Coordinates high-priority FNMA initiatives by tracking project timelines in Jira and facilitating cross-functional syncs. Manages operational surveys and collaborates with system SMEs on the Garage application.

Supported review of Cost-Benefit Analyses and assessed projected benefits against costs. Assisted in developing capacity plans and produced reporting for the annual Servicing Operations Study and Forum survey.

Ensured accuracy of delinquent loan status reporting to FHA and provided analytical support through monitoring of trial and exception reports. Resolved loan level issues to ensure accurate default reporting.

Maintained a portfolio of 150-200 FHA files to meet interest cutoff deadlines. Filed FHA Part A conveyances and CWCOT claims with HUD timely and accurately, and trained new hires.

Handled review and filing of FHA Part A conveyances, Partial Claims, Modification, and Special Forbearance Incentive claims. Worked with management to resolve issues for compliance with investor guidelines.

Handled the intake process for the Claims Team and completed posting instructions for claims proceeds. Filed FNMA and FHLMC claims timely and accurately.

Gathered and processed information for medical insurance claims, took inbound customer-service calls, and made calls to patients and providers. Processed routine claims and investigated pending claims to resolve discrepancies.

Earned an Associate in Arts degree from Ventura College in 2005.

Earned a High School Diploma from Rio Mesa High School in 2001.