Sarah-Lee Chaar
@sarah-leechaar
I turn customer, operational, and market data into executive decisions and performance improvements.
CanadaWhat I'm looking for
At Société de transport de l'Outaouais, I lead the Voice of the Customer program, turning satisfaction, ridership, sales, ROI, and internal database analysis into dashboards, KPIs, and recommendations for executive leadership.
I've also built employer partnerships at La Cité Collégiale, supported entrepreneurs through Ariolix, coordinated government projects, and managed end-to-end student recruitment. With an MBA in Entrepreneurship, I bring experience in performance analysis, customer experience, partnership management, and organizational improvement.
Experience
Work history, roles, and key accomplishments
Business Performance Analyst
Société de Transport de l'Outaouais (STO)
Mar 2024 - Present (2 years 6 months)
Developed and led the strategic Voice of the Customer program, including collection, structuring, and analysis of customer satisfaction data. Created automated dashboards and KPIs, conducted cross-functional analyses, and presented insights to executive leadership.
Employer Recruiter and Partner Liaison
La Cité Collégiale
May 2022 - Mar 2024 (1 year 10 months)
Developed and maintained strategic partnerships with a Canada-wide network of employers to support client professional integration. Served as primary contact for employer partners, planned job fairs, and contributed to customer experience improvements.
Junior Management Consultant
Ariolix Inc.
Oct 2021 - Sep 2023 (1 year 11 months)
Conducted market research, strategic analyses, and SWOT analyses to support client decision-making. Developed business plans, financial projections, and provided strategic recommendations for early-stage ventures.
Administrative and Project Assistant
Government of Canada
Jul 2021 - Dec 2021 (5 months)
Coordinated special projects for the Assistant Deputy Minister and the Integrated Affairs Directorate General. Planned executive events, produced reports and presentations, and supported reorganization initiatives.
Human Resources Assistant – Staffing and Recruitment
Government of Canada
Apr 2019 - Mar 2021 (1 year 11 months)
Coordinated end-to-end student recruitment processes (CO-OP and FSWEP), from job posting through hiring. Managed applications, screened candidates, coordinated interviews, and supported managers with recruitment needs.
Education
Degrees, certifications, and relevant coursework
Université du Québec en Outaouais
Bachelor of Business Administration, International Management
Completed a Bachelor of Business Administration with a focus on international management.
Cégep de l'Outaouais
General College Diploma, Natural Sciences and Social Sciences
Earned a General College Diploma in Natural Sciences and Social Sciences.
Université du Québec en Outaouais
Master of Business Administration, Entrepreneurship
2022 -
Pursued a Master of Business Administration with a focus on entrepreneurship.
Availability
Location
CanadaAuthorized to work in
Job categories
Skills
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