Abeena Iype

Created and published Cisco DNA Spaces documentation using AEM, and managed Cisco CMX Engage documentation including Configuration Guides, Quick Start Guides, and Release Notes. Collaborated with SMEs for information gathering and technical reviews, and updated documentation status in meetings.

Developed Release Notes and Training Materials for FISGlobal's Xpress NG, a middleware for banking solutions. Created Online Help, including Implementation, Administration, and API Reference Guides using RoboHelp, and applied version control with SVN.

Managed documentation for SAP BusinessObjects RapidMarts and SAP Best Practices Baseline Package for Australia V1.606, focusing on Fixed Assets, Production Planning, and Plant Maintenance modules. Ensured adherence to SAP standards and guidelines, and utilized Perforce for version control.

Planned and estimated projects, creating Online Help and Release Notes for the IRIS product in the Public Service domain. Collaborated with development and technical writing teams in India and the UK, ensuring adherence to global documentation standards.

Managed technical communications for the Health Care domain, focusing on Standard Operating Procedures (SOPs) for PDMI. Responsible for training junior writers, creating user manuals for PBM Portal and 340B applications, and managing content using SharePoint.

Acquired product knowledge from SMEs and created User Manuals and Online Help using RoboHelp and MS Word for System 1, a machinery diagnostics software. Worked with a global team and followed MSTP and GE documentation standards, contributing to single sourcing initiatives.

Planned and estimated projects, creating user manuals using Adobe FrameMaker for TBMS, a billing system for mobile and banking sectors. Reviewed documents created by junior technical writers and ensured adherence to SunTec documentation standards.

Planned and estimated projects, interacting with the development team to gather information for Interconnect Usage, a billing software. Created Operators Manual and Online Help using HTML Help Workshop, and developed Data Dictionary using MS Word.

Planned and estimated projects, allocating work to team members and creating/reviewing User Manuals for HARVEST it, an ERP solution for agri-business. Responsible for training new joiners and implementing the latest documentation tools and techniques.

Grade: 58%

Completed a Bachelor of Science degree with a focus on Physics. Gained foundational knowledge in scientific principles and methodologies.

Grade: 60%

Pursued a Master of Business Administration degree specializing in Marketing. Developed expertise in business strategies, market analysis, and management principles.

Obtained a TESOL/TEFL Certificate from Asian College of Teachers. This certification focused on teaching English to speakers of other languages, covering methodologies and practical teaching skills.