Sara Coppola
@saracoppola
I create engaging social content, coordinate events, and turn customer insights into stronger brand experiences.
PortugalWhat I'm looking for
I've managed Instagram content and editorial plans at Prospect Academy, translating client goals into social media strategies that improved product visibility and audience connection. I also created real-time social content while supporting food and olive oil tasting events at Restaurant Filod’Olio.
At Teleperformance in Lisbon, I handled 50+ customer claims daily across email, chat, and phone in English and Italian, resolving around 80% on first contact. I'm ready to bring my communication, customer-focused problem-solving, and marketing education to a growing marketing team.
Experience
Work history, roles, and key accomplishments
Operation Customer Expert
Teleperformance
Aug 2025 - Aug 2026 (1 year)
Handled 50+ customer claims per day across email, chat, and phone in English and Italian, resolving ~80% on first contact. Processed orders and managed stock updates under tight SLAs, maintaining high accuracy in a high-volume environment.
Education
Degrees, certifications, and relevant coursework
Sapienza University of Rome
Master's Degree, Organisation and Marketing for Business Communication
2022 - 2025
Master's degree in Organisation and Marketing for Business Communication from Sapienza University of Rome, completed in 2025.
Availability
Location
PortugalAuthorized to work in
Salary expectations
Job categories
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