Sara Coppola
@saracoppola1
Junior Marketing Specialist with social media experience at Prospect Academy, creating editorial plans to grow audience engagement.
PortugalWhat I'm looking for
At Prospect Academy, I managed the company’s Instagram channel, planning and publishing posts in line with brand positioning. I also created editorial plans to grow community engagement and worked with clients to shape social media strategies for product visibility.
At Teleperformance, I gathered customer feedback on post-sales experiences, product interest, and recurring pain points, turning conversations into actionable business insights. I also handled customer interactions across email, chat, and phone.
At CAT Confapi Trentino, I contributed to a cultural heritage project connecting young people with lesser-known churches in Northern Italy through community events. I’m now looking to bring my customer-centric perspective and marketing background to a team that turns audience insights into content and campaigns.
Experience
Work history, roles, and key accomplishments
Managed 50+ customer interactions per day across email, chat and phone in English and Italian, resolving ~80% on first contact. Collected and reported customer feedback to turn conversations into actionable insights.
Marketing & Project Development Intern
CAT Confapi Trentino
May 2024 - May 2024 (0 months)
Contributed to a cultural heritage project aimed at helping young people discover lesser-known churches in Northern Italy. Contacted around 30 church-affiliated associations and choirs to involve them as performers.
Event Planner Assistant
Restaurant Filod'Olio
Jun 2018 - Dec 2019 (1 year 6 months)
Coordinated end-to-end planning and on-site logistics for monthly food and olive oil tasting events. Created real-time social media content during events to boost brand visibility.
Social Media Marketing Assistant
Prospect Academy
Jan 2018 - Jun 2018 (5 months)
Managed the company's Instagram channel, planning and publishing 3–4 posts per week. Designed tailored editorial plans to grow community engagement and worked with clients to translate business goals into social media strategies.
Education
Degrees, certifications, and relevant coursework
HubSpot Academy
Social Media Marketing Certification, Social Media Marketing
2026 - 2026
Earned the Social Media Marketing Certification in 2026.
Google Skillshop
Google Ads AI Powered Performance Certification, Google Ads
2026 - 2026
Earned the Google Ads AI Powered Performance Certification in 2026.
Sapienza University of Rome
Master's Degree, Organisation and Marketing for Business Communication
2022 - 2025
Pursued a Master's degree in Organisation and Marketing for Business Communication, focusing on marketing strategy and business communication.
Sapienza University of Rome
Bachelor's Degree, Communication, Technology and Digital Culture
2018 - 2022
Completed a Bachelor's degree in Communication, Technology and Digital Culture, covering digital media and communication technologies.
Tech stack
Software and tools used professionally
Availability
Location
PortugalAuthorized to work in
Salary expectations
Job categories
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