Sara AbuRamadan

Manage and administer the Learning Management System (LMS), overseeing student account activation, course access, content availability, certificate issuance, and day-to-day platform operations. Managed end-to-end student support and course operations for professional sports education programs in partnership with Barça Innovation Hub and Athletic Club Bilbao.

Oversaw daily club operations, memberships, events, activities, children's programs, summer camps, trips, facilities and member relations. Managed and coordinated multidisciplinary teams of up to 20 staff across membership, reception, activities, coaching, events, maintenance, security and administration.

Supported recruitment, employee relations, performance management and staff development. Organized employee activities and engagement initiatives to improve the internal work environment.

Established and managed membership operations from the ground up, covering registration, renewals, payments, CRM, attendance, retention and reporting. Managed member and family relations, handling inquiries, complaints, service issues and special requirements.

Founded and independently managed Karaz, overseeing client projects from concept and design through execution. Planned and delivered 10+ events, including weddings, birthdays, workshops, corporate activities and seasonal events.

Supported project planning and implementation, including proposals, budgets, timelines and project documentation. Coordinated with stakeholders, supported project follow-up and prepared progress reports.

Bachelor's Degree in Architectural Engineering from the Islamic University of Gaza, completed in 2014.