Saquib Uddin
@saquibuddin
Customer Service Associate at Sutherland Global Solutions handling 200+ customer inquiries daily across phone, email, and chat.
IndiaWhat I'm looking for
At Sutherland Global Solutions, I handle 200+ customer inquiries daily through phone, email, and chat. I use CRM and ticketing tools to track queries, resolve issues, and escalate complex cases when needed.
As a part-time private tutor, I delivered one-to-one tutoring and prepared study materials and practice tests. I’m seeking to contribute to The Emirates Group in a global contact centre environment.
Experience
Work history, roles, and key accomplishments
Handles 200+ customer inquiries daily via phone, email, and chat. Uses CRM and ticketing tools to log, track, and update queries, and resolves issues while escalating complex cases.
Private Tutor
Self Employed
Jan 2020 - Dec 2024 (4 years 11 months)
Delivered one-to-one tutoring to school students, prepared study materials and practice tests, and assisted with assignments and exam preparation.
Education
Degrees, certifications, and relevant coursework
Sri Chaitanya Junior Kalasala
Higher Secondary Certificate, General Studies
2018 - 2020
Completed Higher Secondary (Class XII) from the State Board of Intermediate Education.
Nalanda Public School
Secondary School Certificate, General Studies
2017 - 2018
Completed Secondary Education (Class X) under the ICSE board.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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