Santiago Gomez
@santiagogomez4
Director of Technology Services at Edmonton Public Library, leading IT strategy, digital platforms, cybersecurity, and service delivery.
CanadaWhat I'm looking for
At Edmonton Public Library, I develop and execute IT strategy while overseeing library information systems, digital platforms, and network infrastructure. I lead key technology projects and work to protect the library’s digital assets and user data.
At Williams Engineering Canada, I designed and deployed a SharePoint intranet and led digital transformation work, including workflow automation and machine-learning initiatives. Earlier, I introduced ITIL change management practices that increased critical-service uptime from 95% to 99.98%.
Experience
Work history, roles, and key accomplishments
Director, Technology Services
Edmonton Public Library
Jan 2023 - Present (3 years 10 months)
Develop and execute IT strategy aligned with library objectives, lead and mentor IT team, oversee systems and network infrastructure, manage IT projects, establish cybersecurity protocols, manage budget and vendors, and drive innovation and digital transformation.
Director, Digital Transformation
Williams Engineering Canada
Jan 2019 - Dec 2022 (3 years 11 months)
Designed and deployed a SharePoint intranet and MS-Teams news feed, led remote-first transition, developed ML techniques for pricing debiasing and NLP classifiers, implemented cybersecurity MDR program, and led indigenous reconciliation procurement research.
Manager, Digital Transformation
Williams Engineering Canada
Jan 2016 - Dec 2019 (3 years 11 months)
Led Lean productivity initiative, implemented digital workflow automation, migrated to Office 365, designed BI dashboards, and implemented ML prediction models for bid success.
Manager, Information Technology
Williams Engineering Canada
Jan 2000 - Dec 2016 (16 years 11 months)
Led IT steering committee, improved uptime to 99.98% via ITIL, transitioned email to cloud, restructured storage, reduced mobile costs, negotiated MPLS network, and managed office moves.
Education
Degrees, certifications, and relevant coursework
International Institute of Business Analysis
Education, Business Analysis
Completed education at the International Institute of Business Analysis in 2022.
University of Alberta, School of Business Executive Education
Education, Change Management
Completed Change Management education at the University of Alberta School of Business Executive Education in 2019.
MacEwan University School of Business
Project Management Professional (PMP), Project Management
Completed Project Management Professional (PMP) education at MacEwan University School of Business in 2012.
Ryerson University
CIO Summit – IT Leadership Program, IT Leadership
Completed CIO Summit IT Leadership Program at Ryerson University in 2010.
ITIL Foundation
ITIL Foundation v3, IT Service Management
Completed ITIL Foundation v3 certification in 2009.
Technology Training Center at the University of Alberta
Education, SharePoint Services
Completed SharePoint Services education at the Technology Training Center at the University of Alberta in 2008.
CDI Corporate Education
Advanced Web Application Techniques with Microsoft Visual Studio, Web Application Techniques
Completed Advanced Web Application Techniques with Microsoft Visual Studio education at CDI Corporate Education in 2007.
ctcTrainCanada
Project Management Fundamentals, Project Management
Completed Project Management Fundamentals education at ctcTrainCanada in 2003.
CDI College
Diploma, Network Specialist
Completed Network Specialist Diploma at CDI College in 2000.
Tech stack
Software and tools used professionally
Availability
Location
Canada
ColombiaSalary expectations
Job categories
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