SFSantiago Florez
@santiagoflorez
Product Management | Customer Experience, Continuous Improvement | Food Delivery based in Sao Paulo
BrazilWhat I'm looking for
I am a highly motivated Industrial Engineer with a consistent experience in continuous improvement, research operation, and customer experience. With a keen interest in product management, I have worked collaboratively with product teams to develop and launch new products. I am skilled in SQL, Java, and Power BI and am experienced in working with multidisciplinary teams to coordinate and deliver substantial amounts of work in three different languages and often with challenging deadlines
Experience
Led end-to-end payment and reimbursement experience for clients, ensuring timely and accurate transactions.
Developed and communicated product vision and strategy aligned with company goals and user pain points, while tracking key performance indicators to measure success.
Conducted user research to understand customer journeys, goals, and pain points, translating insights into product solutions
MLContinuous Improvement Online Payments
mercado libre
Nov 2020 - Dec 2021 (1 year 1 month)
Plan, deploy and lead all lean activities of the Online Payments and Point Products improving business processes
Report data to the board and periodic monitoring of the Online Payments and Point Product's numbers, contributing to performance improvement of the product
Create and identify operations reports and apply it to continuous improvement to strategic development of the company
Tech stack
Learn about the tools and technologies that Santiago likes to use.
Availability
Location
Brazil
ColombiaSalary expectations
Social media
Job categories
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