santiago chelala

Manage operations for 7 properties, coordinating reservations, guest communication, cleaning and maintenance, incidents and claims, payments, and owner reporting. Use Airbnb, Hostaway, and PriceLabs to automate workflows, analyze seasonality, and apply dynamic pricing to support occupancy and revenue performance.

Led end-to-end operations for the Chapala location, including court scheduling, customer service, staffing coordination, maintenance follow-up, and daily issue resolution. Planned and executed 10+ tournaments and sporting events, coordinating registrations, categories, match rotations, and partner communications.

Conducted field interviews and operational analysis, evaluating capacity, water demand, costs, suppliers, and profitability while designing service packages, operating flows, KPIs, and an implementation roadmap for a rural-tourism initiative.

Managed purchase orders and follow-up with domestic and international suppliers, coordinating import documentation, shipments, freight forwarders, and customs processes. Maintained inventory and product information across major marketplaces and supported replenishment decisions by identifying stockouts and discrepancies.

Coordinated daily operations in a multicultural, high-demand environment, including shift management, customer service, cash closing, supplier orders, and inventory control.

Designed an automated Excel-based operating system for ~40 SKUs, integrating sales records, inventory valuation, cost analysis, weekly reporting, and KPI dashboards.

Industrial Engineering B.S. student expected to graduate in December 2026, with relevant coursework in operations research, logistics, Six Sigma, quality control, automation, production strategy, industrial statistics, and project planning.