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Santiago Bolivar

@santiagobolivar

Business Intelligence Analyst at Subtel SAS building Power BI dashboards and automations for e-commerce across 13 European markets.

Colombia

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At Subtel SAS, I own performance for the Lighting / Flashlight category across a multichannel e-commerce business and delivered a Category Review & Improvement Plan. I built Power BI dashboards, including a weekly Top 500 SKU dashboard and a SKU P&L console, using Microsoft Fabric, Azure SQL, and DAX.

I also automated replenishment alerts, restock modeling, and customer service case monitoring with Power Automate and Power Query. I developed Python integrations for supplier product discovery and PIM exports, and audited compatibility data across 677 active SKUs.

At Credicorp Capital, I analyzed Cash Management products and built Power BI dashboards to track KPIs across business units. I led a project to migrate Power BI data paths and move data processing to the cloud, automating recurring report refreshes for end users.

Earlier at Credicorp Capital, I created CRM-based reports, models, and projections for commercial and executive decision-making. At Webhelp (now Concentrix), I led a 12-person team, managed KPIs, and implemented data-driven operational improvements.

Experience

Work history, roles, and key accomplishments

Current

Category Assistant

Current

Subtel SAS

May 2025 - Present (1 year 6 months)

Owns performance of the Lighting/Flashlight category in a multichannel e-commerce business across 13 European markets. Built Power BI dashboards, automated processes, and led returns analysis to improve operational efficiency.

Power BI DAX SQL Microsoft Fabric Azure SQL Power Automate Power Query Python Asana Ecommerce Category Management PIM

Cash Management Product Analyst

Credicorp Capital

Oct 2024 - May 2025 (7 months)

Analyzed Cash Management products to identify optimization opportunities and eliminate operational friction. Automated reports and processes, built Power BI dashboards, and led a migration of data paths to the cloud.

Power BI DAX Power Query Power Automate Excel Macros Data Analysis Process Automation

Strategic Planning Jr. Analyst

Credicorp Capital

Oct 2022 - Oct 2024 (2 years)

Conducted commercial and operational data analysis using advanced Excel and Salesforce CRM. Created Power BI reports and insights based on CRM data to support executive decision-making.

Excel Salesforce Power BI Data Analysis

Reporting

Team Leader

Webhelp

Dec 2020 - Oct 2022 (1 year 10 months)

Led a 12-person team, managing KPIs and designing action plans to improve performance. Analyzed operational metrics to reduce handling times and improve service quality.

Team Leadership KPI Management Performance Improvement Data Analysis

Education

Degrees, certifications, and relevant coursework

Databricks

Generative AI Fundamentals (Academy Accreditation), Artificial Intelligence

Generative AI Fundamentals (Academy Accreditation) from Databricks.

Anthropic

Claude Code in Action, Artificial Intelligence

Claude Code in Action certification from Anthropic.

Cisco

Data Analytics Essentials, Data Analytics

Data Analytics Essentials certification from Cisco.

DataCamp

Data Analyst Associate, Data Analysis

Data Analyst Associate certification from DataCamp.

Cambridge University Press & Assessment

Linguaskill B2, English Language

Linguaskill B2 certification from Cambridge University Press & Assessment.

Instituto Tecnisistemas

Advanced Excel, Excel

Advanced Excel certification from Instituto Tecnisistemas.

Santander Open Academy

Artificial Intelligence and Productivity, Artificial Intelligence

Artificial Intelligence and Productivity certification from Santander Open Academy.

Universidad Agustiniana

Diploma, Financial Information Analysis

Diploma in Financial Information Analysis with focus on financial statement interpretation, KPI modeling, forecasting, and dashboard creation.

Universidad Agustiniana

Professional Degree in International Business (Bachelor's equivalent), International Business

Professional Degree in International Business (Bachelor's equivalent) with focus on global business environment, market and financial analysis, international trade, and data-driven decision-making.