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Kevin Solano Jaramillo

@kevinsolanojaramillo

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Business Intelligence Analyst at Teleperformance building real-time dashboards and automated operational reporting.

Colombia

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At Teleperformance, I monitor productivity, quality, and first-contact resolution indicators and develop Power BI dashboards that give teams real-time visibility across more than 500 agents.

I also develop automated alerts and reporting workflows using Python, Power Automate, SQL, and SQL Server. This work reduces manual reporting activities and supports faster operational decision-making.

At Lite Org SAS, I developed data-driven web applications with Python, Flask, and SQL, and implemented AWS hosting and cloud services. I also designed databases, developed REST APIs, and created dashboards to track business KPIs.

Across these roles, I’ve worked with business, technical, and regional operations stakeholders to validate data, investigate incidents, and turn complex operational information into actionable insights. I’ve worked in English, Spanish, and Portuguese.

Experience

Work history, roles, and key accomplishments

Current

Business Intelligence Analyst

Current

Teleperformance

Oct 2025 - Present (1 year)

Analyze operational databases and design data-driven strategies to generate business value. Develop and maintain Power BI dashboards providing real-time visibility into productivity, quality, and first-contact resolution performance across more than 500 agents.

SQL Python Power BI Power Automate SQL Server Data Analysis KPI Monitoring Automation Reporting

Jr. Bar Steward

Princess Cruises

Sep 2024 - Apr 2025 (7 months)

Delivered high-standard customer service in English within a fast-paced international environment. Strengthened cross-cultural communication, attention to detail, and real-time operational reporting skills.

Customer Service Communication Skills Teamwork Problem Solving Operational Coordination

Customer Service Representative

Teleperformance

Jan 2024 - Sep 2024 (8 months)

Provided multilingual customer support in English, Spanish, and Portuguese through digital channels while maintaining service quality and handling sensitive customer data. Collaborated with globally distributed teams and contributed to improvements in remote communication and workflow documentation.

Customer Service Multilingual Support Communication Skills Problem Solving Data Handling

Full Stack Web Developer

Lite Org SAS

Jan 2022 - Dec 2023 (1 year 11 months)

Developed and maintained data-driven web applications using Python, Flask, and SQL databases to support business operations at scale. Led database design, migrations, data modeling, and performance optimization, reducing query response times and improving application reliability.