At Cuatrobet, I design VIP strategies to grow Net Gaming Revenue and player lifetime value. I oversee personalized retention campaigns and analyze player behavior to optimize VIP tiers and segmentation.
At Duelbits Crypto Casino, I audited high-value player communications and Web3 wallet activity, including MetaMask and Trust Wallet transactions. I also investigated transaction discrepancies and coached representatives with data-driven feedback.
Previously, I managed VIP accounts at Betmaster / Torrero and Jugabet (Chile), building player relationships and coordinating promotions and loyalty experiences. My earlier customer service and operations work included Bet365, Medtronic, Uber, Amazon, and Claro (Outsourcing S.A. / COS).
