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Santhoshi Kocherlakota

@santhoshikocherlakot

Operations Manager at dsm-firmenich who established a payment-team CoE and helped cut manual tasks by 70%.

At dsm-firmenich, I oversee global I2P disbursements, service delivery, process quality, and risk controls. I established a Center of Excellence framework for the payment team through cross-training, helping eliminate single-point dependencies.

I’ve contributed to payment transformations and automation work, including bot performance analysis with the RPA team. Earlier, I managed global payment processing across APAC, North America, and EMEA, and at Genpact International Services I processed invoices on SAP for GlaxoSmithKline (gsk) UK Shared Financial Services.

Experience

Work history, roles, and key accomplishments

Current

Manager - Operations I2P Disbursements (Global)

Current

dsm-firmenich

Jan 2023 - Present (3 years 8 months)

Oversee service delivery, process hygiene, and risk controls; established a CoE framework and led process improvements. Achieved zero-finding Group Audit and enhanced automation accuracy through RPA collaboration.

Service Delivery SLA Management Risk Management Internal Controls Center Of Excellence Process Optimization Robotic Process Automation Stakeholder Management Escalation Management

Assistant Manager - Global Payment Processing & APAC AP

dsm-firmenich

Jan 2016 - Dec 2023 (7 years 11 months)

Managed a 15-member global payment team executing end-to-end payment operations across APAC, North America, and EMEA. Standardized workflows and established robust internal controls.

Payments Operations Accounts Payable Team Management Process Standardization Internal Controls APAC Operations

Management Trainee (MT) & SPOC

dsm-firmenich

Jan 2015 - Dec 2016 (1 year 11 months)

Led cross-functional stakeholder management as SPOC between Business and AP Operations, driving alignment and issue resolution. Earned team leadership responsibility within 6 months.

Stakeholder Management Cross functional Alignment Issue Resolution Leadership

Accounts Payable Specialist

dsm-firmenich

Jan 2014 - Dec 2015 (1 year 11 months)

Managed end-to-end invoice processing, applied continuous improvement to query resolution, and handled daily AP tasks adhering to strict SLAs.

Accounts Payable Invoice Processing Continuous Improvement SLA Compliance

Process Developer

Genpact International Services

Jul 2010 - Mar 2014 (3 years 8 months)

Resolved supplier and employee queries, processed invoices on SAP, and ensured vendor master data accuracy. Reconciled payments and trained new team members.

Accounts Payable SAP Vendor Master Data Query Resolution Payment Reconciliation Training