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Dastagir Khan

@dastagirkhan

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Payments Operations Manager at Accenture who improved ticket handling to 98% and reduced operational backlog by 77%.

India

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At Accenture, I lead global payment operations for a 30-member team. I improved the OSC Ticket Handling KPI from 75% to 98% and reduced the operational backlog from 3,000 to 700 tickets during transition phases.

I also introduced pre-payment audit controls on high-value invoices to prevent duplicate disbursements, and I lead client reviews covering performance, risks, and improvement plans. Before Accenture, I managed payment runs and accounts payable operations at Genpact, including SEPA and FX payment exceptions.

Across my roles at Genpact, GE India Industrial Pvt Ltd, and Maersk Global Service Center, I worked on invoice processing, reconciliations, and payment operations. I contributed to migrating payment operations for 90 legal entities and delivered five Lean Kaizen initiatives.

Experience

Work history, roles, and key accomplishments

Current

Manager – Payments Operations

Current

Accenture

Dec 2022 - Present (3 years 9 months)

Lead end-to-end global payment operations for a 30-member team, ensuring compliance with KPIs, SLAs, and client mandates. Elevated OSC Ticket Handling KPI from 75% to 98% and streamlined operational backlog by 77%.

Payments Operations Team Leadership SLA Management KPI Management Process Optimization Workload Management Prepayment Audit Manager Client Engagement Power BI SAP Oracle ERP

Assistant Manager – Accounts Payable

Genpact

Dec 2019 - Nov 2022 (2 years 11 months)

Managed payment run activities and automated error resolution protocols, leading a team to surpass productivity and SLA targets. Conducted workflow aging analysis and high-value pre-payment audits to prevent duplicate disbursements.

Accounts Payable Payment Runs SEPA Forex Payments Workflow Aging Analysis Prepayment Audit Manager Stakeholder Management KPI Reporting SAP

Management Trainee – Accounts Payable

Genpact

Dec 2018 - Dec 2019 (1 year)

Processed PO and Non-PO invoices for the UK region, executing 3-way matching protocols. Investigated and resolved invoice exceptions, bridging communication gaps between buyers and suppliers.

Invoice Processing Three Way Match Exception Management GRIR team training SAP

AP Sourcing Specialist

GE India Industrial Pvt Ltd

Dec 2016 - Dec 2018 (2 years)

Executed end-to-end AP operations for the French region, managing high-volume PO and Non-PO invoice processing. Reconciled complex supplier statements and generated reports for blocked invoices.

Accounts Payable Invoice Processing Supplier Reconciliation Blocked Invoice Management Cross Functional Collaboration SAP

Senior Associate – Accounts Payable

Maersk Global Service Center

Jan 2014 - Nov 2016 (2 years 10 months)

Processed complex intercompany invoices and executed 3-way matching against purchase orders, goods receipts, and vendor invoices. Validated vendor master data accuracy within SAP and acted as primary escalation point for supplier queries.

Intercompany Accounting Three Way Match Vendor Master Data SAP Escalation Management Query Resolution