
Sanja Sopic
@sanjasopic
Finance & Business Operations professional with 25 years of experience in billing, payroll, AP/AR, process improvement, and global operations.
What I'm looking for
I am a Finance & Business Operations professional with 25 years of experience supporting international businesses, managing financial operations, and improving business processes.
My expertise includes accounts payable and receivable (AP/AR), billing operations, financial reconciliation, vendor management, international payroll coordination, bookkeeping, project management, and cross-functional operations.
Over the past nine years, I have worked with Upwork and Lifted, supporting complex international operations. My responsibilities included reviewing and validating vendor invoices, managing billing workflows, reconciling financial transactions, investigating discrepancies, coordinating with Finance and Payroll teams, and ensuring accuracy across multiple systems and processes.
Throughout my career, I have focused on improving operational efficiency, strengthening financial controls, resolving complex issues, and creating practical processes that help teams work more effectively.
I also operate MILMA-S, my registered business in Serbia, through which I provide outsourced finance and business operations support to international clients.
I am comfortable working independently, taking ownership of complex responsibilities, and collaborating with globally distributed teams. I bring a hands-on approach, attention to detail, strong problem-solving skills, and a commitment to delivering reliable results.
I am open to remote opportunities in Finance Operations, Business Operations, Billing, AP/AR, International Payroll Operations, and Operations Management, including long-term contracts and B2B engagements with companies that hire internationally.
Experience
Work history, roles, and key accomplishments
Founder | Operations & Finance Consultant
Milma-S
Sep 2015 - Present (11 years 2 months)
Through MILMA-S, I provide outsourced finance, business operations, and project management support to international businesses, helping them improve efficiency, strengthen financial controls, and streamline operations.
Key areas of expertise:
- Finance Operations: Accounts payable, billing, budgeting, expense management, reconciliation, financial reporting, and operational controls.
- Business Op
Senior Classification & Onboarding Associate
Aug 2025 - Nov 2026 (1 year 3 months)
• Own and continuously improve operational and financial processes across payroll, billing, onboarding/offboarding, reporting, and related workflows.
• Manage payroll billing and invoice controls, including reconciliation, discrepancy investigation, exception tracking, and coordination of corrections through resolution.
• Conduct operational and financial audits, investigate process breakdowns and
Senior Classification & Onboarding Associate
Upwork
Jun 2024 - Aug 2025 (1 year 2 months)
• Manage operational processes across Classification, Onboarding, Payroll, and related workflows, ensuring accuracy, timely execution, and compliance with established policies and SLAs.
• Coordinate international worker onboarding, offboarding, contract changes, and payroll-related activities across EOR vendors and internal stakeholders.
• Manage payroll billing and invoice workflows, including in
Classification & Onboarding Coordinator
Upwork
Sep 2022 - Jun 2024 (1 year 9 months)
• Managed Classification & Onboarding audit, reporting, and operational requirements across Upwork Payroll & Classification programs, ensuring accuracy, compliance, and timely execution.
• Coordinated payroll onboarding, offboarding, contract changes, and engagement-related processes across multiple EOR vendors and stakeholders.
• Managed time-sensitive operational workflows and competing prioriti
Outsourced Solutions Billing Specialist
Upwork
Aug 2022 - Jan 2023 (5 months)
• Supported the Program Management team with client billing, payroll vendor invoicing, cost control, and financial administration across outsourced workforce programs.
• Reviewed payroll vendor invoices for accuracy and completeness, approving or escalating discrepancies and exceptions as required.
• Maintained payroll information and records and reviewed employee timesheets, leave records, expens
Lead, Billing Projects | Billing & Financial Operations
Upwork
Aug 2017 - Jan 2023 (5 years 5 months)
• Managed billing and financial operations across multiple projects, including invoice review, financial controls, reconciliation, and investigation of discrepancies.
• Prepared budgets, cost estimates, financial analyses, and recurring management reports to support financial oversight and decision-making.
• Developed and maintained financial tracking, billing, payroll, and hourly reporting tools,
Senior Executive Assistant / Travel Manager
IPS-Intelligent Process Solutions GmbH
Jan 2016 - Mar 2017 (1 year 2 months)
- Managed international business operations and executive travel programs, coordinating complex requirements across multiple time zones.
- Oversaw operational and travel budgets, monitored expenses, and prepared financial reports.
- Managed vendor relationships, supplier coordination, contracts, and service delivery.
- Reviewed invoices, reconciled expenses, and supported financial controls and pa
Senior Travel & Operations Manager
Allterrain Services Group
Sep 2012 - Jan 2016 (3 years 4 months)
- Managed international business operations and executive travel programs, coordinating complex requirements across multiple time zones.
- Oversaw operational and travel budgets, monitored expenses, and prepared financial reports.
- Managed vendor relationships, supplier coordination, contracts, and service delivery.
- Reviewed invoices, reconciled expenses, and supported financial controls and pa
Executive Assistant & Office Manager
Various Companies
Jun 2001 - Sep 2012 (11 years 3 months)
Managed a broad range of business administration, finance operations, and office management responsibilities across multiple companies, supporting directors, accounting teams, employees, clients, and external business partners.
- Managed business administration and day-to-day operations, including financial coordination, vendor management, and executive support.
- Oversaw invoicing, payment proce
Education
Degrees, certifications, and relevant coursework
College of Polytechnical Science, Department of Graphic Technology
Bachelor of Engineering, Graphic Technology & Design
Agile Project Management
Nov 2023
Capstone: Applying Project Management in the Real World
Dec 2023
Project Planning: Putting It All Together
Apr 2023
Project Execution: Running the Project
Aug 2023
Foundations of Project Management
Dec 2022
Project Initiation: Starting a Successful Project
Dec 2022
Google Project Management
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
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