Open to opportunities

Saneesh C U

@saneeshcu

Cloud & infrastructure operations leader specializing in AIOps-driven monitoring, automation, and 24×7 service reliability.

India

Message

What I'm looking for

I’m looking to lead AIOps-driven monitoring and automation that shifts operations from reactive to proactive, using predictive alerting, intelligent RCA, and self-healing workflows—while building reliable 24×7 services with strong SLA/SLO governance.

I’m a Cloud & Infrastructure Operations Leader with 15 years of experience delivering enterprise-grade monitoring, automation, ITSM, and AI-augmented solutions across multi-cloud environments. I’m passionate about leveraging AIOps, predictive analytics, and Generative AI to transform reactive IT operations into proactive, self-healing ecosystems.

I’ve spearheaded client onboarding, complex migrations, and operational excellence programs—most notably a zero-downtime migration from legacy MWatch to the AI-ready CloudXperienz platform. At LTM, I administer ScienceLogic SL1 and integrate with ServiceNow via PowerFlow, automating event-to-incident workflows and improving operational efficiency by ~40%.

I lead high-performing 24×7 global teams (10+ engineers), drive SLA/SLO governance with 99%+ adherence, and continuously improve reliability through dashboards, RCA, and structured mentoring—supported by certifications in ScienceLogic SL1, OpsRamp, and Generative AI.

Experience

Work history, roles, and key accomplishments

Current

Cloud & Infra Senior Specialist

Current

LTM

Oct 2022 - Present (3 years 8 months)

Spearheaded operations for the CloudXperienz platform using ScienceLogic SL1, ServiceNow, and Delinea, monitoring 5,000+ assets across multi-cloud environments. Implemented PowerFlow event-to-incident automation, reducing manual effort ~40%, and led zero-downtime migration from MWatch while maintaining 99%+ SLA adherence.

ServiceNow ITSM PowerFlow CMDB Management ITIL

Salesforce & Jira Support Specialist

Unilog Content Solutions

Jan 2016 - Oct 2022 (6 years 9 months)

Administered Salesforce and Jira with role-based access and ticket hygiene, improving reporting accuracy by ~30%. Operated Kubernetes workloads on GCP to maintain 99.9% uptime, tuned Pingdom/SolarWinds alerting, automated SSL expiry monitoring in Kibana, and reduced incident recurrence by ~25% through RCA and corrective actions.

Salesforce Administration Jira GitHub Deployments Kibana Dashboards SSL Expiry Monitoring Incident RCA Alert Tuning

IBM NOCi Application Support

Network Solutions

Jun 2011 - Jan 2016 (4 years 7 months)

Administered and supported IBM NOCi components (SNAPPiMON, coDesk, Asset Manager) for enterprise monitoring and ITIL workflows. Performed patching/upgrades for Java and .NET monitoring tools with controlled change windows, executed MSSQL maintenance, and created SOPs/runbooks while delivering technical training to new hires.

IBM NOCi SNAPPiMON CoDesk Asset Manager Java .NET Monitoring Tools Change Management Technical Training Run Books